Managed IT & Cyber Security · Australia wide

Your IT,
answered
live.

For the construction and medical industry. A real person picks up, and our helpdesk is never outsourced.

Book a discovery call 03 9087 4390
Helpdesk docket
Melbourne –:–:–
  • SITE
    Site tablet showing old plan set Brunswick build · answered 0:19
    11 min
  • CLINIC
    Reception PC frozen mid-booking Dandenong physio · answered 0:14
    6 min
  • OFFICE
    Supplier email asking to change bank details Builder, Cheltenham · answered 0:22
    Blocked
  • SITE
    NBN down, 4G failover kicked in Cranbourne shed · answered auto
    0 min lost
  • CLINIC
    Best Practice backup check GP clinic, Essendon · answered auto
    Verified
  • OFFICE
    New starter laptop + M365 for Monday Estimator, Coburg North · answered 0:17
    Ready
  • CLINIC
    Phone queue dropping calls Dental, Moorabbin · answered 0:12
    18 min
  • SITE
    Foreman locked out after MFA reset Reservoir project · answered 0:16
    4 min

Sample day. The real kind of work we do.

  • Every call answered live
  • Helpdesk never outsourced
  • Your data, always yours
  • SMB1001 certification

Built for builders and clinics.

Site to office, one IT team.

  • Microsoft 365
  • Procore
  • Buildxact
  • Breadcrumb
  • Microvellum
  • Revit
  • Xero
  • 3CX
  • Site tablets

The software we already support.

See construction IT support

  • Current plans on every tablet

    Synced to site, so nobody builds off rev B.

  • Site sheds that stay online

    NBN, 4G failover and secure Wi‑Fi.

  • Bank-detail fraud stopped

    Before a fake invoice gets paid.

  • New starters on site Monday

    Laptop, phone and Microsoft 365 ready.

Clinic up before the first patient.

  • Best Practice
  • MedicalDirector
  • HotDoc
  • Cliniko
  • Microsoft 365
  • 3CX

The software we already support.

See medical IT support

  • Practice software looked after

    Servers patched, backed up nightly, tested.

  • Patient data handled properly

    Set up for Privacy Act and RACGP standards.

  • Reception that doesn’t drop

    Phones and front desk PCs that just work.

  • Evidence for your insurer

    Cyber controls documented, ready to send.

SMB1001, certified.

Australia’s cyber certification for small business. Five tiers. Pick the one your clients and insurer ask for.

27 controls
Bronze

Director attests · 7 controls

Best for: businesses starting from zero.

Free SMB1001 gap check

The baseline

  • Firewall on network and devices
  • Anti-virus on every device
  • Automatic patching
  • Backups with an offline copy
  • Staff awareness training
Silver

Director attests · 17 controls

Best for: builders answering tender and supplier forms.

Free SMB1001 gap check

Adds on top of Bronze

  • MFA on all email
  • Password manager
  • No shared or admin logins
  • SPF on your email domain
  • Invoice fraud check on bank changes
Gold

Director attests · 27 controls

Best for: clinics holding patient data.

Free SMB1001 gap check

Adds on top of Silver

  • EDR on every device
  • Incident response plan
  • Digital asset register
  • Cyber insurance in place
  • AI use policy
Platinum

Independent audit · 32 controls

Best for: firms with admin access to client systems.

Free SMB1001 gap check

Adds on top of Gold

  • Vulnerability scanning
  • Phishing-resistant MFA
  • MFA on VPN and remote access
  • Tested restores
  • Third-party verification
Diamond

Independent audit · 39 controls

Best for: mission-critical suppliers.

Free SMB1001 gap check

Adds on top of Platinum

  • Encryption
  • Application control
  • Annual penetration testing
  • 24/7 managed detection
  • Supplier and staff vetting

Control counts from the SMB1001:2026 edition.

Prices on the page.

Per user, per month, ex GST. 24-month minimum agreement.

Essentials

Small teams who need a helpdesk

$ 89 /user/mo
  • Live-answer helpdesk
  • 24/7 monitoring and patching
  • Microsoft 365 admin
  • Remote support
Start with Essentials
Our pick for 10+ staff

Managed

Growing teams with sites or clinics

$ 139 /user/mo
  • Everything in Essentials
  • Onsite across Melbourne
  • Backup and recovery
  • SMB1001 Silver readiness
Start with Managed

Secure

Insured, regulated or high-risk

$ 179 /user/mo
  • Everything in Managed
  • SMB1001 Gold readiness
  • EDR on every device
  • Insurer evidence pack
Start with Secure

Thinking of hiring in-house? One IT manager runs $150k+ a year with super. We’re a whole team, for a fraction.

Switching takes one call.

  1. 1

    Discovery call

    30 minutes. What’s working, what isn’t.

  2. 2

    Free IT & cyber review

    We find the gaps and price the fix.

  3. 3

    We switch you over

    We deal with your old provider.

Resource Centre · Free eGuide

The IT That Cannot Wait

Protect. Plan. Park.

Where your IT budget should go first, and what can sit until next year.

Get the construction guide

Resource Centre.

Free guides and plain-English tips. No IT degree needed.

One tech tip a week, for 52 weeks. Short, useful, straight to your inbox.

View all resources Get the weekly tip

Get in touch

Talk to a real person.

Tell us what’s going on with your IT. We reply within one business day, or call 03 9087 4390 and we’ll answer live.

  • Every call answered live
  • Helpdesk never outsourced
  • Onsite across Melbourne, remote Australia wide

Send us a message

We’ll get back to you within one business day.