Privacy policy

Effective date: 1 July 2024

This privacy policy explains how MTR IT Australia (ABN 60 680 180 536), trading as MTR IT (“MTR IT”, “we”, “us”), collects, uses, stores and discloses personal information through this website (mtrit.com.au) and when we provide IT services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

We only collect information we need. Depending on how you deal with us, this may include:

• your name, job title and business name
• contact details such as email address, phone and mobile numbers
• business details you choose to give us, such as your industry, number of staff, the software you use and the SMB1001 tier you are interested in
• the content of messages, support requests and referrals you send us (including the details of a business you refer to us)
• records of calls, emails and meetings with us
• technical information about your visit to our website, such as your IP address, browser, device, pages viewed and how you arrived at the site

We do not ask for sensitive information through this website. Please don’t include health, financial or other sensitive information in our forms.

How we collect it

• Website forms. When you fill in a form on this site (for example to book a discovery call, request a guide, ask for an SMB1001 gap check, sign up for our weekly tech tip, make a referral or ask for support), the information goes directly to our customer relationship management system, HubSpot.
• Chat. If you use the chat window on our website, the conversation is stored in HubSpot.
• Cookies and tracking. Our website uses HubSpot’s tracking code, which sets cookies to recognise returning visitors, measure how the site is used and connect form submissions to your browsing on our site.
• Booking and other tools. Some pages include booking calendars, a pricing calculator, a reviews widget and a Google map provided by third parties. If you use them, those providers collect information under their own privacy policies.
• Directly from you when you call, email or meet us, or become a client.
• From third parties such as the person who referred you to us, or publicly available business sources.

Why we collect, use and disclose it

• to respond to your enquiry, book calls and meetings, and send you the resources you ask for
• to provide, manage and support our IT, cyber security, VoIP and internet services
• to prepare quotes, assessments (including SMB1001 gap checks) and proposals
• to send you our weekly tech tip or other marketing, where you have asked for it or where the law allows. Every marketing email includes a way to unsubscribe
• to manage our client relationships, billing and records
• to improve our website and services
• to meet our legal and regulatory obligations

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed. These include:

• HubSpot (CRM, website forms, chat, email and website analytics)
• Pipedrive (sales CRM; contact details sync from HubSpot)
• providers of the booking, calculator, reviews and map tools embedded on some pages
• our IT, hosting, email and accounting providers
• professional advisers, and government or regulators where the law requires it

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and Europe. Where we use overseas providers, we take reasonable steps to make sure they handle personal information in line with the APPs.

Information we access when providing IT services

When we manage or support your systems, we may be able to see information stored on them. We only access it as needed to deliver the services, and we handle it under our client agreement and this policy.

Cookies

You can block or delete cookies in your browser settings. If you do, some parts of the website (such as forms and chat) may not work properly.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, multi-factor authentication and encryption where appropriate. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

Data breaches

If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Questions and complaints

If you have a question or complaint about how we handle your personal information, please contact us first:

• Email: hello@mtrit.com.au
• Phone: 03 9087 4390
• Post: Unit 1, 9 Dawson Street, Coburg North VIC 3058

We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.