Construction IT support · Melbourne

Construction IT support, built for builders.

IT support for builders and construction firms. A real person picks up, and our helpdesk is never outsourced.

Book a discovery call 03 9087 4390

Builders usually start at

SMB1001 Silver

17 controls · Director attests

  • Every call answered live
  • Helpdesk never outsourced
  • Your data, always yours
  • SMB1001 certification

Why it is different

Why construction IT is different.

IT support for construction companies is not office IT in a hi-vis vest. Different places, different devices, different problems.

A build is a moving office. On Monday the team is in a site shed in the south east. By Friday half of them are somewhere else, working off a tablet that lives in a ute.

Site sheds are not offices

Dust, heat, condensation and power that comes and goes. Gear that survives in an office can fail in a shed within weeks. We specify equipment that suits the site, then watch it, so a dying switch gets replaced before the supervisor notices.

Site shed internet has to work on day one

An NBN connection at a new site rarely arrives the same week the shed does. 4G failover keeps the site online while the fixed line catches up, and secure Wi-Fi lets subcontractors get online without getting into everything else.

Subcontractor churn is normal

Subcontractors come and go, staff move between sites and nobody sits at the same desk twice. Accounts, phones and file access need to open and close cleanly, or you finish a job with logins that never got switched off.

Half the team never comes to the office

Estimators, supervisors and directors work from utes, kitchens and client sites. If files, email and calls only work at head office, the business stops every time someone walks out the door.

Plan files are bigger than a hotspot

A full architectural set will not open over a phone hotspot while someone stands in the sun waiting for it. Cached files, proper Wi-Fi and devices set up to work offline fix that quietly, in the background.

Good construction IT support assumes none of that

Office IT can assume a desk, a cable and someone who knows how to log a ticket. Construction IT support cannot assume any of it. It also has to assume that a fake invoice, a stolen mailbox or a lost tablet can cost more than every other IT problem of the year combined. That is why construction cyber security sits at the centre of what we do.

Built for the way builders work.

Site to office, one IT team.

  • Microsoft 365
  • Procore
  • Buildxact
  • Breadcrumb
  • Microvellum
  • Revit
  • Xero
  • 3CX
  • Site tablets

The software we already support.

  • Current plans on every tablet

    Synced to site, so nobody builds off rev B. The drawing the supervisor opens on a tablet is the drawing the office issued this morning, not the one that was emailed three weeks ago. Superseded revisions get replaced, not filed next to the current set.

  • Site sheds that stay online

    NBN, 4G failover and secure Wi‑Fi. The shed gets a connection set up for the devices on site, with a mobile link that takes over when the fixed line drops. Subcontractors can get online without getting into your files.

  • Bank-detail fraud stopped

    Before a fake invoice gets paid. A change of bank details gets confirmed by phone, by a person, before money moves. Mailboxes are locked down so a spoofed email from your own domain is much harder to land.

  • New starters on site Monday

    Laptop, phone and Microsoft 365 ready. Accounts, email, phone and site access are set up before the first shift, and closed properly when someone leaves, so nobody carries access onto their next employer.

Software

Construction IT support across the software you run.

Most providers know Microsoft 365. Far fewer know the software a build actually runs on. We support both, together.

Microsoft 365

Email, files, Teams and the shared mailbox the office runs on. Set up properly, kept secure, and the person who left in March no longer has access.

Procore

Drawings, RFIs, variations and site diaries in one place. Procore support means the tablets open it, photos sync, and a supervisor can find the current drawing in seconds.

Buildxact

Estimating and quoting, where the numbers live. It needs a stable connection, a laptop that is not five years behind, and backups that actually run.

Breadcrumb

Trackers and site reporting for civil and infrastructure work. It ties office and site together, so connections and shared logins have to be handled carefully.

Microvellum

Joinery and shopfitting runs on it, and it is heavy. It wants a workstation built for it, fast storage and a backup plan that survives a dead hard drive.

Revit

Model files are large and the hardware has to match. We spec machines that open a model without a wait, and keep the files where they can be found and restored.

Xero

Accounts and payroll, and a favourite target for invoice fraud. A payment change that arrives by email gets checked by phone before anything moves.

3CX

The phone system the office and the site share. Calls follow people rather than desks, so the person taking a supplier call is not always the one at the desk.

Site tablets

The most knocked-about hardware you own. Locked down, kept updated, and set up so a lost tablet is a nuisance rather than a breach.

What to expect

What construction IT support should cover.

Questions worth asking any provider before you sign. If a supplier cannot answer these plainly, that is your answer.

01 Does your helpdesk answer live, or does it go into a ticket queue? Ours is answered live and never outsourced, so the person calling gets a person.
02 Is anything watched out of hours? We monitor and patch 24/7, so a failing drive is found before it becomes a Monday morning problem.
03 Who actually administers your Microsoft 365? Mailboxes, access, shared files and licensing all live there, and they need an owner.
04 How does a new starter get set up, and how does a leaver lose access? Onboarding and offboarding should be a process, not a favour to the office manager.
05 Has the backup ever been restored? A backup nobody has tested is a guess. We test the restore, not just the backup.
06 What stops a fake invoice being paid? Construction cyber security comes down to the invoice, the mailbox and the bank details.
07 Will anyone come onsite? We visit sites across Melbourne, because some problems are physical and a phone call will not fix a switch in a shed.

SMB1001 Silver: where builders start.

The level builders answering tender and supplier forms usually need. We certify you.

SMB1001 · L2 Silver 17 controls · Director attests

Adds on top of Bronze

  • MFA on all email
  • Password manager
  • No shared or admin logins
  • SPF on your email domain
  • Invoice fraud check on bank changes
Free SMB1001 gap check

Tender and supplier questionnaires have changed. Where they once asked about insurance and safety, they now ask how you protect client data, how you control access to your email, and whether your director will attest to it in writing. A builder who cannot answer that question plainly is a risk on someone else’s job, and the tender gets marked down before the price is even read.

Silver is where builders usually start

SMB1001 Silver is 17 controls, and the director attests to them. It is the level most builders answering supplier forms actually need first, and it is achievable without rebuilding the business. We do the work, gather the evidence, and leave you with something you can hand to a builder, a head contractor or an insurer.

What those first controls mean in practice

MFA on all email means a stolen password alone is not enough to read the accounts inbox. A password manager means nobody is reusing the same password on Xero that they use on a supplier portal. No shared or admin logins means you can see who did what, which matters when a payment goes missing.

SPF on your email domain means messages claiming to be from your address are checked before they arrive, which makes spoofed invoices much harder. An invoice fraud check on bank changes means a new account number is confirmed by phone, by a person, before money moves.

Not sure where you sit today? Start with the Free SMB1001 gap check and we will tell you what is missing.

Prices on the page.

Per user, per month, ex GST. 24-month minimum agreement.

Essentials

Small teams who need a helpdesk

$ 89 /user/mo
  • Live-answer helpdesk
  • 24/7 monitoring and patching
  • Microsoft 365 admin
  • Remote support
Start with Essentials
Our pick for 10+ staff

Managed

Growing teams with sites or clinics

$ 139 /user/mo
  • Everything in Essentials
  • Onsite across Melbourne
  • Backup and recovery
  • SMB1001 Silver readiness
Start with Managed

Secure

Insured, regulated or high-risk

$ 179 /user/mo
  • Everything in Managed
  • SMB1001 Gold readiness
  • EDR on every device
  • Insurer evidence pack
Start with Secure

Costs

What it costs for a real builder.

Our prices are on the page, not behind a form. Here is how they land for a building company.

Everyone in your business who uses a computer, phone or Microsoft 365 licence sits on a plan. Essentials is $89 per user per month ex GST, Managed is $139, and Secure is $179. Every plan runs on a 24-month minimum agreement.

Which plan suits a builder

Essentials covers the helpdesk, monitoring and patching, Microsoft 365 admin and remote support. It suits a small team that mainly needs someone to call.

Managed adds onsite support across Melbourne, backup and recovery, and SMB1001 Silver readiness. For 10 or more staff with sites or a workshop, Managed is our pick, because that is the point where one site visit saves more than the plan costs.

Secure adds SMB1001 Gold readiness, EDR on every device and the insurer evidence pack. It suits builders who are insured, regulated or working on larger jobs where a cyber questionnaire is part of the tender.

How that compares to hiring

An in-house IT person costs $150,000 a year plus super, before leave, training, and the weeks they are not available. A managed plan spreads that across a whole team, answers live, and does not go on holiday.

For a team of 12 on Managed, the plan is $1,668 a month ex GST. That is a fraction of a single salary, and it covers the helpdesk, the monitoring, the backups and the onsite visits together.

Switching takes one call.

  1. 1

    Discovery call

    30 minutes. What’s working, what isn’t.

    You talk, we listen. No slide deck, no sales script, and no obligation to change anything at the end of the call.

  2. 2

    Free IT & cyber review

    We find the gaps and price the fix.

    A plain-English look at your devices, email, backups and cyber risk. You keep the findings whether you come with us or not.

  3. 3

    We switch you over

    We deal with your old provider.

    We move the accounts, the email and the devices across, handle the handover from your old provider, and tell you when the switch is done.

FAQ

Construction IT support: your questions.

What does construction IT support include?

A live-answer helpdesk, 24/7 monitoring and patching, Microsoft 365 administration, backup and recovery, cyber security and onsite support. Onsite visits across Melbourne sit in the Managed plan, along with SMB1001 Silver readiness.

Do you come onsite to site sheds?

Yes. Onsite support across Melbourne is part of the Managed plan. Some problems are physical, and a switch in a dusty shed is one of them.

Do you support Procore and Buildxact?

We do. We support Procore, Buildxact, Breadcrumb, Microvellum, Revit, Xero, 3CX and Microsoft 365, plus the tablets your team carries onto site.

What does construction IT support cost?

Essentials is $89 per user per month ex GST, Managed is $139 and Secure is $179, on a 24-month minimum agreement. For 10 or more staff with sites, Managed is our pick.

Do you help with SMB1001 for tenders?

Yes. Builders usually start at SMB1001 Silver: 17 controls, with the director attesting. We do the work, gather the evidence, and you can start with a free SMB1001 gap check.

How quickly can we switch?

Switching takes one call to start: a 30-minute discovery call, then a free IT and cyber review, then we move you over. We deal with your old provider, so you are not stuck in the middle.

Resource Centre · Free eGuide

The IT That Cannot Wait

Protect. Plan. Park.

The construction edition: where your IT budget should go first, and what can sit until next year.

Get the construction guide

Construction · Discovery call

Talk to a builder’s IT team.

Tell us a little about your setup. A real person calls you back within one business day.

  • 30-minute discovery call, no sales script
  • Free IT and cyber review
  • We deal with your old provider
Run a clinic? See medical IT support

Book a discovery call

Or call 03 9087 4390, we answer live.